Shipping policy

Last Update: 06/11/2025

At BestBeds Online, we are committed to providing high-quality products and a seamless shopping experience. This policy outlines our shipping process, return conditions, refund guidelines, and order cancellation terms.

Returns & Refunds

We accept returns only for damaged products, subject to the following conditions:

✅ Report Damage Within 24 Hours: Any damages, missing parts, or defects must be reported within 24 hours of delivery via email. Please include clear photos of the issue.

✅ No Damage After Purchase: Products damaged after delivery are not eligible for returns or refunds.

✅ How to Report an Issue:

  • If your item arrives damaged or with missing parts, notify the courier immediately upon delivery.

  • Send an email with photos of the damaged item within 24 hours to our support team.

  • For missing parts, accept the items that arrived and inform us via email about the missing components. We will arrange a replacement as soon as possible.

✅ Return Collection Guidelines:

  • If a return collection is approved, the product must be repackaged in its original packaging and made available on the ground floor for collection. Our third-party couriers do not collect from any other floor.

❌ Non-Returnable Items:

  • Customised orders made to your specific requirements cannot be returned or refunded.

Order Cancellation

Changed your mind? You can cancel your order before delivery under these conditions:

  • Cancellation Notice: Provide at least 24 hours' notice before the delivery date to process your cancellation.

  • Cancellation Fee: A £35 admin & processing fee applies to all cancellations.

  • Non-Cancellable Orders: Customised orders cannot be cancelled.

Warranty

We offer a 1-year warranty on all our beds for structural defects and manufacturing faults.

✔ If any bed part breaks due to a manufacturing issue, we will replace it promptly.
❌ The warranty does not cover fabric damage, deterioration, staining, or damage caused by misuse.

Shipping & Delivery

Delivery Timeframes

  • UK Mainland: Estimated 3-5 business days after order confirmation.

  • Delivery dates and time slots will be confirmed in advance.

Shipping Restrictions

We currently DO NOT deliver to:
🚫 Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, Outer Hebrides, and remote areas of the Scottish Highlands.
🚫 KW, IV, TR postcodes, and UK Isles.

✅ Free Delivery to Mainland England, Wales, and Scotland (excluding Scottish Highlands).

Missed Deliveries & Re-Delivery Fees

  • If a delivery is missed or aborted due to the customer, an additional £75 charge applies.

Delivery Process

  1. Once your order is processed, we will allocate a delivery date and send a confirmation email.

  2. The evening before delivery, you will receive a time slot via call, text, or email.

  3. On the day of delivery, our couriers will call you up 30 minutes before arrival.

✅ Delivery is available Monday – Friday, 6 AM – 9 PM, depending on location.

Important Information

  • Please measure your space before ordering to ensure the item fits. We do not offer refunds if an item does not fit in your home.

  • If products are ordered at different times, colour variations may occur due to batch differences.

  • Order modifications may cause delivery delays or price changes.

Contact Us

📧 Email: contact@bestbed.co.uk
📞 Phone: +44 742 448 3050
📍 Address: 52 Orange Terrace, Huddersfield HD1 6JJ, UK
💬 Live Chat: Available on our website

We strive to provide a hassle-free shopping experience and appreciate your cooperation with our shipping and returns policy.