Returns & Refunds Policy

Effective Date: 01/01/2025

At BEST BED, we strive to provide the highest quality upholstered beds and bedroom furniture. If you are not completely satisfied with your purchase, we offer a hassle-free returns and refunds policy to ensure customer satisfaction. Please read the following terms carefully before making a return request.

1. Eligibility for Returns

We accept returns under the following conditions:
✅ The item must be unused, in its original condition, and with all original packaging.
✅ The return request must be made within 7 days of receiving the item.
✅ The item must be free from damage, stains, odors, or modifications.
✅ Custom-made or personalized beds cannot be returned unless faulty.

2. Non-Returnable Items

The following items are non-refundable:
❌ Used or assembled items – Once an item has been used or assembled, we cannot accept returns.
❌ Mattresses without original packaging – Due to hygiene reasons, we cannot accept mattress returns once the packaging has been opened.
❌ Custom or made-to-order beds – Any bed made to specific dimensions, fabrics, colors, or styles per customer request is non-returnable unless defective.
❌ Clearance or sale items – Items purchased during a sale or clearance event are final and cannot be returned.
❌ Damaged due to misuse – If the product is damaged due to improper handling or assembly, it is not eligible for a return.

3. How to Initiate a Return

If you meet the above criteria and wish to return an item, follow these steps:

Step 1: Contact our customer support team within 7 days of receiving your order at:
📧 Email: contact@bestbed.co.uk
📞 Phone: +44 742 448 3050

Step 2: Provide the following details in your return request:

  • Order Number
  • Reason for Return
  • Photos or videos (if the item is defective or damaged)

Step 3: Our team will review your request and provide return instructions.

Step 4: Pack the item securely and return it to the provided address.

🚚 Return Shipping Costs:

  • If the return is due to a defect or our mistake, we will cover the return shipping costs.
  • If the return is due to a change of mind, the customer is responsible for the return shipping charges.

📦 Return Address: [Insert Return Address]

4. Refund Policy

Once we receive your returned item, we will inspect it within 14 business days and process your refund if eligible.

Refund Process:

  • Approved refunds will be processed within 14-30 business days.
  • The refund will be issued to the original payment method (Credit/Debit Card, PayPal, Klarna, etc.).
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 24 hours of delivery. Provide:

  • Clear photos/videos showing the damage or defect.
  • Order details for verification.

We will assess the issue and provide a replacement, repair, or full refund, depending on the situation.

6. Exchanges

We do not offer direct exchanges. If you need a different size, color, or model, you must return the original item (if eligible) and place a new order.

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order for a full refund.
  • Orders already shipped or processed cannot be canceled.

8. Warranty Information

All our beds come with a 12-month manufacturer’s warranty covering:
✔️ Structural frame defects
✔️ Material faults (fabric or upholstery issues)

This does not cover:
❌ Normal wear and tear
❌ Accidental damage
❌ Misuse or improper assembly

For warranty claims, please contact us at 📧 [contact@bestbed.co.uk with your order details and photos.

9. Contact Us

For any queries regarding returns, refunds, or warranty, feel free to reach out to us:

📧 Email: contact@bestbed.co.uk
📞 Phone: +44 742 448 3050
📍 Address: John William St, Huddersfield HD1 1BR, UK

At BEST BED, customer satisfaction is our priority, and we are happy to assist you with any concerns.